Postage & Packing
The delivery costs for your order will be calculated at checkout based on your delivery address and size of parcel. Allow 3-5 working days for UK orders and standard Royal Mail delivery times for Europe and Worldwide.
Orders are dispatched promptly once the order is received. Please allow up to 7 days after dispatch for delivery within the UK and 28 days for worldwide deliveries. If you have not received your order within this time, please email email@example.com for an update.
As we currently do not offer tracking information, please contact us and we will be happy to provide them.
There may be local duty and/or taxes payable on goods delivered outside the UK. Please note, Gainsborough’s House is not responsible for paying these charges.
Returns & Exchanges
We hope that you are happy with your purchase, however if you are not, please return it to us in its original condition within 30 days of receipt and we will be happy to exchange it or give you a refund. Please return your order to us at the address below, in its original condition, with any seals and shrink wrap intact and enclose the original delivery note to help us identify your order. Goods must be returned at your own cost unless faulty and we would recommend that you return the goods by recorded delivery. Please note, we are unable to offer a refund on earrings or food items unless faulty.
If your order was damaged in transit, please notify us within fourteen (14) working days of receiving your goods. We would prefer you to telephone us on 01787 372958 to chat about your complaint but you may also email us at firstname.lastname@example.org
Please return your items to: Gainsborough’s House 46 Gainsborough Street Sudbury Suffolk CO10 2EU